Your satisfaction is our top priority. It is highly unlikely that any order you receive is damaged as all orders are carefully checked and controlled by our packaging team, before being dispatched.
If by any chance you receive a damaged item, please contact our customer care team at info@suufonline.com.
We are happy to exchange any damaged item, however the customer will have to cover the shipping cost. Therefore, please make sure you check the product right after you have received your package. We will process your exchange if we are informed within 24 hours of receiving the item at info@suufonline.com.
We do monitor the exchanges carefully. We may refuse to accept exchanges if a reasonable reason was not provided. Please take note that you cannot exchange if you have ordered incorrectly, kindly view the item, size guide, and other details carefully before placing an order.
Please choose carefully, as we do not accept refunds.
At SUUF we offer worldwide shipping. Dealing with the same shipping partner for both local and international shipping. Offering free shipping on all local orders only.
Delivery times may vary depending on the season, estimating between 7 to 10 working. The order will be delivered to you directly by our official partner. Should you need to reschedule the delivery, you will need to contact our shipping partners to rearrange the delivery.
We do ship to your doorstep worldwide. Customs charges vary depending on the country of delivery. Delivery times may vary depending on the season, estimating up to 14 working days.
After placing an order with SUUF you will receive an acknowledgment’s email. All items are shipped directly from our Dubai based headquarter. A fulfilling email will be sent immediately once the package is shipped along with the tracking number, and all required details. You can also check the status by sending us an email at, info@suufonline.com.
Any information we collect stays safe with us, we do not share your information details with a third party.
When a purchase is made on our website, we ask for your name, telephone number, home address, email address, delivery address and payment method details for delivery purposes. We may keep all these details also for our future reference.
We may sometimes obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
The website suufonline.com and all its contents, without exception, are owned and operated by SUUF LLC, registered in UAE.