What happens if I received a damaged item?
This is highly unlikely as all orders are carefully checked and controlled by our packaging team, before being dispatched. If by any chance you receive an Item which is damaged in delivery, please contact our customer care team at suufofficials@gmail.com
How long can I claim my exchange and how long it will be processed?
You can exchange within 14 days after receiving your damaged item. So make sure you check everything right after you received your package. We will process your exchange/return as soon as we are informed.
Is my damaged item – return/exchange free of charge?
We are happy to exchange any damaged item, however customer will have to cover the shipping cost.
Can I exchange/return without a reason?
Your satisfaction is our top priority. However, we do monitor the exchanges carefully. We may refuse to accept exchanges if a reasonable reason was not provided. Please take note that you can’t exchange if it’s your order fault, kindly view the item, size guide, and other details carefully before placing an order.
Can I refund my item?
Please choose carefully, as we do not accept refund. For further details, refer to Refund & Return Policy